shipping & returns

Shipping Policy

Standard Delivery


Order before 4pm Monday - Friday for delivery Mon-Sat (2-3 days) This excludes Bank Holidays - Exclusions apply.
Deliveries are made Monday-Saturday between 9am and 9:30pm, during peak times your delivery may arrive between 7.30am and 9pm.

Smaller Items May Be Sent via USPS Couriers
Selected furniture ranges may have an extended delivery time from 2-3 working days depending on your availability and location some also have special courier charges due to their bulky and heavy nature.

Standard Delivery Costs


Free on all USA orders.

Terms And Conditions Apply

Premium Delivery


Order before 4pm Monday - Friday (This excludes Bank Holidays - Exclusions apply.)
Expedited 1 day delivery costs 9.99. Some items may cost more depending on their exceptional size or weight.

We can only guarantee Saturday or Sunday delivery if you pay extra for the services below.

Premium Delivery Options

 

Next Working day Before 12:00am

Next Working day Before 10:00am

Saturday Anytime Delivery

Saturday Before 12:00am

Saturday Special Before 10:00am


Premium Delivery Costs


Please use our online estimator at the checkout to calculate the cost of delivery to your address.

What Happens If I Am Not In?

If you are not in when we attempt delivery, our Couriers will leave you a card so that you can rearrange delivery at a convenient time, alternatively, our couriers may leave your parcel with a neighbor and leave you a card to advise you. It is our best interest to get your item to you as quickly as possible at a time that conveniently suits you. Please be aware that after several failed delivery attempts, the parcel may be returned back to us and charges May Apply.

 

International Orders

We offer international delivery on the majority of items in our online store. Please see individual product for further details. A variable delivery charge will be applied at the checkout, according to the country of destination and weight of your order.

Please see below for a breakdown of when you can expect to receive your delivery (May Vary On Bank Holidays - Exclusions apply):

Orders Successfully Placed Before 4.00pm Monday to Friday are delivered within 5-7 days using our standard service.
Weekend Orders (Saturday/ Sunday) are Delivered next Saturday.

*Please Note the Above applies to International Deliveries Only. 

Correct Address:

You are responsible for ensuring the correct address on your order as we cannot be held responsible for failed deliveries due to the wrong address. Once your order has been dispatched the address on the order cannot be changed.

Return & Exchange Policy

No quibble returns!!

Rest assured knowing that all items can be returned with no quibble or fuss for a full refund within 10 days of purchase.

All items must be in a resalable condition, which includes original packaging, including tags and must be unused and undamaged.

Please note that items which are unwanted are paid for by the customer, this will be deducted from the refund when processed. Items collected via UPS/USPS will be charged at $70.00 per package.

We cannot accept responsibility for returned parcels which are undelivered so please retain your proof of postage as you may require it if the returned parcel does not reach us. 

In the unlikely event your item has a manufacturing fault within 30 days of purchase please contact us and we will arrange to replace the item swiftly or a refund in full! If the fault is after the 30 days, we will contact the manufacturer, and they will arrange collection of the product. Please note this could take up to 1 week to receive the repaired item back.

We cannot accept car seats and/or prams that have been opened and tested.

International Customers will be responsible for the cost of returning products to our Distribution Centre, regardless of the circumstances.


Further Information

IMPORTANT notice for International Customers: DO NOT PLACE ORDERS TO BE SHIPPED IF YOU DO NOT ACCEPT THE ABOVE CONDITIONS.

We will ship only brand new boxed products which will be suitably wrapped/packed for the journey to avoid any damage in transit.

Please contact our Customer Advisors for further details either by email on enquiries@newkidconners.com.

  • White Facebook Icon

Main Office: 1279 Wisconsin Ave NW, Washington, DC 20007, USA

Copyright © 2019 All rights reserved Privacy  

0